Guest Service
Guest Services please dial #0 unless otherwise indicated.
Adaptors - #0
Permanent adapters are available in every room on the wall in the living room. Additional adaptors are available upon request. Please contact our Hotline Service for assistance.
Airline Reservations & Confirmation - #0
We are happy to assist you with travel arrangements, including ticket confirmations. Most major airlines have offices in the Sanur and Denpasar areas.
Airport Transportation - #0
Prime Plaza Suites Sanur – Bali offers regular transportation services to Bali’s Ngurah Rai International Airport. A nominal fee applies. Please book in advance at the Concierge Desk located next to the Front Office.
Recommended arrival times at the airport for departing flights:
- At least 1 hour before domestic flights
- At least 2 hours before international flights
- Approximate travel time to the airport is 60 minutes, but we suggest allowing extra time due to unpredictable traffic.
Baby Sitting - #0
Babysitting services are available for an hourly fee. Kindly notify our Customer Service Attendant at least 8 hours in advance and provide the ages of your children and estimated time needed. A minimum charge of two hours applies. If the babysitter is required until late evening, a taxi fare will also be requested.
Babysitting is subject to availability, and meals can be ordered from our Room Service menu.
Baggage Service - #0
Please contact our Hotline Service for baggage collection. Short-term baggage storage is also available for your convenience.
Banks - #0
Most major Indonesian banks are located in Sanur and Denpasar. Numerous ATMs are available near the hotel and support international transactions. For more information, please contact our Hotline Service.
Bars
Please check listing for ‘Restaurants & Bar’.
Beach - #0
Public beaches are located in the Sanur area, where you can enjoy the vibrant atmosphere of an authentic Balinese community. Local residents are often friendly and may engage with visitors to practice their language skills or teach basic Bahasa Indonesia.
A regular shuttle to the public beach is available. Please check with our Customer Service Attendant for the latest schedule.
Camp Splash - #5527
A children’s recreation park. Activities will include water slides, team sports and an outdoor playground. In the adjacent area protected from any rain showers find the unique ‘Games Zone’.
Car Rental - #0
Cars with drivers are available for hourly or daily rental.
Please speak with the Taxi Counter Service Attendant in the Main Lobby for further details.
Important: We strongly advise against renting cars from street vendors due to concerns about vehicle safety, proper licensing, insurance, and liability coverage.
Check Out - #0
Standard checkout time is 11:00 AM.
Late checkouts are subject to availability and may incur an additional day-use charge. Please contact the Front Desk for assistance.
Church Services - #0
Places of worship for most faiths are located nearby. For service times and locations, please contact our Customer Service Attendant.
Courier Services - #0
Courier services can be arranged through our Customer Service Attendant or Front Desk. Additional service fees may apply.
Credit Card Facilities - #0
We accept the following credit cards: American Express, BCA, Diners Club, JCB, MasterCard, and Visa.
Please note: Personal cheques are not accepted.
Customer Service - #0
Our Customer Service desk is located in the main lobby next to the Reception. The Customer Service Attendant is available to assist with hotel services, facilities, and general information about the island..
Dentist - #0
Appointments with a local dentist can be arranged through our Hotline Service.
Diet - #0
We will do our best to accommodate special dietary requirements. Please contact the Duty Manager for assistance.
Doctor - #0
In case of illness or medical emergency, please contact our Hotline Service for immediate assistance.
Do Not Disturb - #0
A “Do Not Disturb” sign is available in your room. Incoming calls can be blocked upon request by the hotel operator. Please notify us when you would like to receive calls again.
Dress Code
To help maintain a pleasant environment for all guests, we kindly request that you wear semi-casual, smart casual, or tropical attire with appropriate footwear in public areas.
At the pool, proper swimwear is required at all times.
Drinking Water - #0
Tap water is not safe for drinking.
Complimentary gallon water is provided in your suite every week.
Electricity - #0
The electrical supply is 220 volts / 50 Hz. Plug adaptors are available upon request from Housekeeping. Please contact our Hotline Service for assistance.
Emergency - #0 or #66
Our Emergency Hotline - extension 66 (sixty-six) is active 24 hours a day.
In case of fire, do not use the elevator. Please familiarize yourself with the fire evacuation instructions posted on the inside of your room door.
Fire, Safety & Security - #0 or #66
Please refer to the information posted behind your suite door. In the event of a fire, use the Emergency Hotline - extension #0 or #66. Our Operator will immediately activate the Suites Emergency Plan.Remain calm. Do not use a lift.Use the fire exits indicated on the plan behind your suite door.
For your security, always take your key and ensure that your door is firmly closed when leaving your suite.
First Aid - #0
Please contact the Hotline Service for First Aid assistance.
Flowers - #0
Our Customer Service Attendant can assist with flower arrangements for special occasions, including local and international deliveries.
Foreign Exchange - #5505
We strongly recommend exchanging currency only at authorized money changers or banks. Be cautious with street vendors, as hidden fees may be added, and they are often unlicensed or unregulated.
Fruits
Enjoy Bali’s wide variety of delicious tropical fruits.
Note: Durian fruit is not permitted in the hotel due to its strong and lingering aroma, which may disturb other guests.
Golf - #0
Bali offers several excellent international-standard 18-hole golf courses:
- Bali National Golf Club – Nusa Dua
- Bali Handara Kosaido Country Club – Bedugul highlands
- New Kuta Golf – Jimbaran
- Bukit Pandawa Golf & Country Club – Kuta Selatan
For reservations and rates, please contact our Customer Service Attendant.
Guest Activities - #0
We are delighted that you have chosen to stay with us and we look forward to introducing you to some of the most exciting choices of recreational and entertainment activities in the Sanur area and the Bali region in general. Please contact our Customer Service for further information.
Guest Hotline Service - #0
For general assistance or inquiries, please dial “0” for our centralized Hotline Service.
Health, Spa & Fitness - #9-281781 ext. 8742
A ‘Mini Gym’ with exercise equipment is located on the 1st floor – underneath the restaurant.Children must be accompanied by a parent.
Additionally, Prime Plaza Suites Sanur -Bali guests are invited to enjoy our extensive facilities of the Spa & Fitness at the Prime Plaza Hotel Sanur- Bali, where we have full guest privileges. For more details, please call 9-281781 ext. 8742.
Hotel Reservations - #9-281781 ext. 8784
Please contact our Reservation Department.
Housekeeping - #0
Housekeeping is happy to provide additional towels, bathroom supplies, pillows, blankets, adaptors, irons, and ironing boards. Kindly sign for borrowed items upon delivery.
Ice - #8
Ice is available from the Terrace Restaurant
Kids Club - #7
Our award-winning Camp Splash Kids Club caters to children aged 6 to 12 years. Children under 6 must be accompanied by an adult.
Parents must remain on hotel grounds while children attend Camp Splash. If parents plan to leave, a babysitter (with prior booking) is required for a small fee.
Registration is required at least half a day in advance.
Operating hours:
- 10:00 AM – 12:00 PM
- 2:00 PM – 4:00 PM
Activities include water slides, games, climbing structures, and a Teen Zone with arcade games and family movie screenings. Please refer to Camp Splash, Kids Club and Games Zone rules and regulations.
Kitchen Supplies - #4000
Supplies of dining and cooking utensils are provided in the kitchen base on our standard.
Our staff will provide levels of housekeeping normally associated with a hotel stay. However, this does not include the washing of dining or cooking utensils.
Laundry Service - #0
Please contact our Hotline Service before 09.00 am for same day service & collection. Items collected after 9:00 AM will be returned the next day.
Express service is available at an extra charge. Kindly avoid hanging clothes from windows, balconies, or railings.
Launderette - #0
A fully equipped launderette is located on the lower (parking) level of both buildings. Ironing boards & irons are also available there as well as coin operated washers and dryers. ‘Tokens’ may be purchased from Reception.
Kindly assist us to maintain an enjoyable environment for all by not drying clothing in view of other guests either above or over the side of balconies.
Lost And Found - #0
For lost or found items, please contact our Hotline Service.
Luggage Service - #0
For luggage collection or temporary storage, please contact our Hotline Service.
Manager On Duty - #0
A Duty Manager is available 24 hours daily.
Massage - #0
Wonderfully relaxing Traditional and Balinese massages are available at our Bougainvillea Spa. Located conveniently next to the pool, open daily from 09.00 am – 06.00 pm.
Messages - #0
A light on your telephone indicates there is a message for you. Please call Hotline Service for details and further assistance.
Mini Mart - #4000
This convenience store is operated by third party and located next to Reception on the 1st floor.
Open daily from 9.00am to 9.00pm.
Parcels Postal and Packaging - #0
Please contact our Customer Service Attendant should you have a parcel that requires packing and mailing.
Parking
Parking for one vehicle per suite is provided free of charge. All such vehicles are placed on this property at the owner’s own risk.Prime Plaza Suites, Sanur - Bali does not accept responsibility for vehicles or their contents.
Please note that private drivers are not allowed to sleep in vehicles overnight on Prime Plaza Suites, Sanur - Bali property.
Pets
For health and safety reasons, we regret that pets are not permitted in Prime Plaza Suites, Sanur - Bali at any time.
Photocopy Service - #0
This service is available at Reception for a nominal charge.
Pool Towels - #0
Extra-large towels are available at the Camp Splash. Please do not remove the bath towels from your suite.Towels should not be taken outside of the Prime Plaza Suites, Sanur - Bali for any purpose.
Porter - #0
For luggage assistance, please contact our Hotline Service. Temporary storage is available.
Pressing - #0
Pressing services are available from 9:00 AM to 5:00 PM for a small fee. Irons and ironing boards are also available for in-room use (maximum 2 hours per request).
Irons and boards are available 24 hours a day in the Launderette.
Religious Service - #0
For information about places and times of worship for various religions, please contact our Customer Service Attendant.
Room Reservations - #9-281781 ext. 8712
Please contact our Reservation Department.
Sales & Marketing - #9-281781 ext. 8772
For information and assistance regarding the booking of accommodation, conferences or other events, we will be pleased to meet with you and provide a tour of our extensive facilities at Prime Plaza Suites, Sanur - Bali.
Safety Deposit Box - #0
Safety deposit boxes are available in the room at free of charge.Prime Plaza Suites Sanur - Bali does not accept any responsibility for lost or misplaced articles of value when not locked in the safety deposit box located in your room.
Security
Your safety and security are the utmost importance to us.
When leaving your room:
- Do not leave valuables in the room unattended
- Test your safety deposit box to make sure it is locked
- When leaving your room, check to ensure that your room door and balcony is firmly closed and locked.
When inside your Suite, make use of the security button and door latch.
Sewing Kit / Seamstress - #0
A sewing kit is provided in your room. For additional assistance, please contact our Hotline Service.
Sightseeing & Tours - #0
Bali is filled with amazing attractions and cultural experiences. Our Customer Service Attendant will be happy to assist you in planning a custom itinerary to suit your interests.
Smoking - #0
In accordance with Bali Provincial Regulation No. 10 of 2011, smoking is strictly prohibited in guest rooms.
Please use designated smoking areas or open spaces.
Sports Facilities - #0
Available for booking at the Spa & Fitness Center (Estimated October 2025). Located at 4th floor, west wing.
- Paddle Courts
- Pickle Court
Nearby sports and recreation options include:
- Beach cycling
- Walking/jogging tracks
- Boating and water sports
Please contact Customer Service for more information.
Stationery - #0
A stationery set is available in your room. For additional items, please contact our Hotline Service.
Swimming Pool
Relax by our free-form outdoor pool. Open daily from 09.00 am - 09.00 pm.
- A Lifeguard is not always in attendance therefore children should be supervised by a parent all times.
- Please do not use the pool between 09.00 pm- 08.00 am in consideration of other guests who may wish to enjoy some ‘quiet time’.
- We also need this 11-hour period to add chemicals, allow the water to settle then to ‘vacuum’ the bottom to maintain good water quality for your enjoyment.
Taxis - #0
Taxis are available at all times. Please contact our Hotline Service, and we will arrange one for you.
Telephone Services - #0
Please refer to the in-room Telephone Directory for country and area codes or contact the Operator for assistance.
All calls are subject to a hotel service charge.
Television - #0
For television entertainment, please refer to the TV guide in your room.
Transportation - #0
We provide scheduled complimentary shuttles to Sanur’s shopping district, supermarkets, and Prime Plaza Hotel Sanur.
Please contact the Hotline Service for the current schedule.
Car rental with a driver can also be arranged through the Tour Desk.
Refer to the Car Rental section for more details.
Valet - #0
Valet service is provided by Housekeeping between 09:00 to 19:00 hours. For same day service dry cleaning must be picked up by 09.00 hours.
Voltage
The electricity supply is 220 volts / 50 Hz.
Adaptors are available through Housekeeping. Please call our Hotline Service for assistance.
Wake-Up Calls - #0
For a personal wake-up call, please contact the Hotel Operator.
