Guest Service
Guest Services please dial #0 unless otherwise indicated.
Adaptors - #0
Permanent adapters are available in every room on the wall in the living room.Should you need additional adaptor, please call Hotline Service.
Airline Reservations & Confirmation - #0
Our Customer Service will be pleased to assist you with all your travel arrangements including ticket confirmation. When required, most major airlines have their offices in the Sanur area.
Airport Transportation - #0
Prime Plaza Suites Sanur - Bali provides regular transportation services to Bali’s International Airport, ‘Ngurah Rai’.A minimal fare applies and guests are requested to reserve in advance if you need to have this transportation service.
Guidelines for arriving at the airport for departing flights are:
- One hour before Domestic flights.
- Two hours before International flights.
It will take around 60 minutes for travel time between hotel & the Airport, if the traffic is smooth and does not go via toll road.
Baby Sitting - #0
We are pleased to offer a baby-sitting service at a nominal hourly charge. Please advise our Customer Service Attendant at least eight hours in advance giving the ages of your children and the approximate length of time the sitter is required. There is a minimum charge of two hours.Should the ‘sitter’ be required to remain until late evening then taxi fare will also be expected to take the sitter home. Babysitting services are subject to availability and prior notice is required.
Baggage Service - #0
Please contact Hotline Service for baggage pick-up. We are pleased to offer short term storage facilities for your convenience.
Banks - #0
If you need information regarding banks representative offices located in Sanur and Denpasar area, please contact our Hotline Service.
Bars
Please see listing for “Restaurants & Bars”.
Beach Club - #0
There are some public beaches located in Sanur area. Here you will experience the excitement of day-today life in an authentic Balinese community.The local residences are friendly inquisitive folk who enjoy practicing their limited foreign language skills or offer to coach you in Bahasa Indonesia.
We have a regular shuttle to take you to the public beach. Please check with our Customer Service Attendant for the schedule.
Camp Splash - #5527
A children’s recreation park. Activities will include water slides, team sports and an outdoor playground. In the adjacent area protected from any rain showers find the unique ‘Games Zone’.
Car Rental - #0
Cars with drivers or self-drive are available for a few hours or several days. Please check with the Taxi Counter Service Attendant in the Main Lobby for details.
Guests are advised to be very cautious about renting cars from street vendors as standards of vehicle safety, licensing for passengers, insurance and liability coverage are frequently suspect!
Check Out - #0
Checkout time is 12.00 noon.Anadditional day-use fee will apply if you decide to occupy your room after 12.00 noon. For more information, please contact Front Desk Assistant.
Church Services - #0
For information on places and times of worship, please contact Customer Service.
Credit Facilities
We accept American Express, BCA, Diners Club, JBC, Mastercard and Visa. We regret that personal cheques are not accepted. Credit cannot be extended without prior arrangement.
Courier Services - #0
Courier services can be arranged by Customer Service Attendant with some arrangement fee.
Customer Service - #0
Customer Service is located at the main lobby next to Reception desk. Our Customer Service is knowledgeable and skillful to assist with variety of Hotel service and facilities throughout the hotel and also general information about the island. They are dedicated to assist guest to achieve guest satisfaction.
Dentist - #0
An appointment can be arranged via our Hotline Service.
Diet - #0
We will endeavor to accommodate special dietary needs. Please contact our Hotline Service.
Doctor - #0
For medical care or in case of a medical emergency, please contact our Hotline Service.
Do Not Disturb - #0
If you do not wish to be disturbed, place the “Do Not Disturb” sign on the outside door handle. To prevent incoming calls, please contact the hotel operator.
Please let the operator knows when you again wish to receive calls and remove the ‘DND’ sign if you are expecting a room service delivery.
Dress Code
Help us to maintain a pleasant environment for all smart casual dress and footwear is required in all public areas other than at pool side.
Drinking Water - #0
Do not drink tap water. Complimentary gallon water is provided in your suite every week.
Electricity - #0
Electrical supply is 220 volts/frequency 50 Hz. Electric plug adapters are available from housekeeping.
Emergency - #0 or #66
Our Emergency Hotline - extension 66 (sixty-six) is active 24 hours a day.
In the event of fire do not use the elevators.
Please refer to the fire instructions on the back of your suite door.
Fire, Safety & Security - #0 or #66
Please refer to the information posted behind your suite door. In the event of a fire, use the Emergency Hotline - extension #0 or #66. Our Operator will immediately activate the Suites Emergency Plan.Remain calm. Do not use a lift.Use the fire exits indicated on the plan behind your suite door.
For your security, always take your key and ensure that your door is firmly closed when leaving your suite.
First Aid - #0
Please contact the Hotline Service for First Aid assistance.
Flowers - #0
Our Customer Service can arrange for flowers to be delivered to your suite for that special occasion. We can also make arrangements for local and worldwide delivery.
Foreign Exchange - #5505
We suggest that currency be exchanged at an authorized money changer or bank.
Guests are advised to be very cautious should they choose to exchange money with street vendors as unadvertised transaction fees are frequently added to conversion rates.
Some street vendors may not be licensed nor regulated, some are dishonest and frequently attempt to short change!
Fruits
Whilst in Bali you may wish to enjoy local tropical fruit. In consideration of allguest’s comfort, because of its strong odor, Durian fruit is not permitted on the premises.
Golf - #0
An array of courses to choose from for a unique golfing experience:
- Bali National Golf Club at Nusa Dua Tourism Area
- Handara Golf & Resort Bali in the cold area of Bedugul
- New Kuta Golf at Jl. Raya Uluwatu, Jimbaran
- Bukit Pandawa Golf & Country Club at Banjar PantiGiri, Kuta Selatan.
For reservations and preferred rates contact our Customer Service Attendant.
Guest Activities - #0
We are delighted that you have chosen to stay with us and we look forward to introducing you to some of the most exciting choices of recreational and entertainment activities in the Sanur area and the Bali region in general. Please contact our Customer Service for further information.
Guest Hotline Service - #0
Hotline service is our service philosophy in responding guests needs and queries to exceed guest’s expectation in effective ways and high level of efficiency centralized in one service point at extension “0”.
Health, Spa & Fitness - #9-281781 ext. 8742
A ‘Mini Gym’ with exercise equipment is located on the 1st floor – underneath the restaurant.Children must be accompanied by a parent.
Additionally, Prime Plaza Suites Sanur -Bali guests are invited to enjoy our extensive facilities of the Spa & Fitness at the Prime Plaza Hotel Sanur- Bali, where we have full guest privileges. For more details, please call 9-281781 ext. 8742.
Hotel Reservations - #9-281781 ext. 8712
Please contact our Reservation Department.
Housekeeping - #0
It would be our pleasure to supply you with extra towels, bathroom supplies, pillows, blankets, etc.
Ice - #8
Ice is available from the Terrace Restaurant
Information - #0
For information regarding Prime Plaza Suites, Prime Plaza Hotel, Sanur or Bali in general, please contact Customer Service.
Kids Club - #7
Our ‘Kids Club’, is located at Camp Splash is designed for children.
Programs daily from 09:00 to 18.00.
Please refer to Camp Splash, Kids Club and Games Zone rules and regulations.
Kitchen Supplies - #4000
Supplies of dining and cooking utensils are provided in the kitchen base on our standard.
Our staff will provide levels of housekeeping normally associated with a hotel stay. However, this does not include the washing of dining or cooking utensils.
Laundry Service - #0
Please contact our Hotline Service before 09.00 am for same day service & collection.Clothing collected after 09.00 am will be returned the following day. Express service is available, an additional charge will apply.
Launderette - #0
A fully equipped launderette is located on the lower (parking) level of both buildings. Ironing boards & irons are also available there as well as coin operated washers and dryers. ‘Tokens’ may be purchased from Reception.
Kindly assist us to maintain an enjoyable environment for all by not drying clothing in view of other guests either above or over the side of balconies.
Limousine Service - #0
A limousine service with a driver is also available. For information and reservations, please contact our Hotline Service.
Lost And Found - #0
Please contact our Hotline Service.
Luggage Service - #0
Please contact our Hotline Service for luggage collection. We are pleased to offer short-term storage facilities should you have a late flight.
Mail - #0
Postage stamps and postcards are available from the Mini Mart convenience store. Stamped mail can be left to ourReceptionist for mailing.
Manager On Duty - #0
Our Manager on Duty is available 24 hours a day. Please contact the Hotline Service should you require assistance.
Massage - #0
Wonderfully relaxing Traditional and Balinese massages are available at our Bougainvillea Spa. Located conveniently next to the pool, open daily from 09.00 am – 05.00 pm.
Messages - #0
A light on your telephone indicates there is a message for you. Please call Hotline Service for details and further assistance.
Mini Mart - #4000
This convenience store is located next to Reception on the 1st floor. Our goal is to anticipate your needs for groceries, toiletries, souvenirs and lots more.
Open daily from 9.00am to 9.00pm.
Parcels Postal and Packaging - #0
Our Customer Service can assist you with parcels and postage.
Parking
Parking for one vehicle per suite is provided free of charge. All such vehicles are placed on this property at the owner’s own risk.Prime Plaza Suites, Sanur - Bali does not accept responsibility for vehicles or their contents.
Please note that private drivers are not allowed to sleep in vehicles overnight on Prime Plaza Suites, Sanur - Bali property.
Pets
For health and safety reasons, we regret that pets are not permitted in Prime Plaza Suites, Sanur - Bali at any time.
Photocopy Service - #0
This service is available at Reception for a nominal charge.
Pool Towels - #0
Extra-large towels are available at the Camp Splash. Please do not remove the bath towels from your suite.Towels should not be taken outside of the Prime Plaza Suites, Sanur - Bali for any purpose.
Porter - #0
For assistance with your luggage, please contact Hotline Service. Temporary storage is available.
Postage - #0
Postage stamps and postcards are available from the Mini Mart. Stamped mail can be left at Reception for posting.
Pressing - #0
Pressing service is provided by Housekeeping between the hours of 09.00 am to 07.00 pm for a nominal charge.
Irons and boards are available 24 hours a day in the Launderette.
Religious Service - #0
We will be pleased to provide information regarding times and locations of worship for various faiths, please contact our Customer Service Attendant.The Qibla sign on the ceiling indicates the direction of prayer.
Room Reservations - #9-281781 ext. 8712
Please contact our Reservation Department.
Sales & Marketing - #9-281781 ext. 8772
For information and assistance regarding the booking of accommodation, conferences or other events, we will be pleased to meet with you and provide a tour of our extensive facilities at Prime Plaza Hotel, Sanur - Bali.
Safety Deposit Box - #0
Safety deposit boxes are available in the room at free of charge.Prime Plaza Suites Sanur - Bali does not accept any responsibility for lost or misplaced articles of value when not locked in the safety deposit box located in your room.
Security
Your safety and security are the utmost importance to us.
When leaving your room:
- Do not leave valuables in the room unattended
- Test your safety deposit box to make sure it is locked
- When leaving your room, check to ensure that your room door and balcony is firmly closed and locked.
When inside your Suite, make use of the security button and door latch.
Sewing Kit / Seamstress - #0
A sewing kit is provided in the desk drawer next to the master bedroom. Should you require additional assistance, please call Hotline Service.
Sightseeing & Tours - #0
There are many wonderful sights to see during your stay in Bali. A full range of brochures and maps are available in the Reception area. Our staff will be pleased to assist you with information and tour reservations.
Smoking - #0
According to the Bali Provincial Regulation no. 10 of 2011, smoking in the room is not allowed. Please go to the designated places and open spaces.
Sports Facilities - #0
The following sport facilities are available in Sanur:
- Walking / Jogging Track
- Cycling
- Boating, Sailing and Water Sports
- Beach Volley Ball
For more information, please contact our Reception.
Stationery - #0
A stationary compendium is provided in your suite. For additional supplies, please contact our Hotline Service.
Swimming Pool
Relax by our free-form outdoor pool. Open daily from 09.00 am - 09.00 pm.
- A Lifeguard is not always in attendance therefore children should be supervised by a parent all times.
- Please do not use the pool between 09.00 pm- 08.00 am in consideration of other guests who may wish to enjoy some ‘quiet time’.
- We also need this 11-hour period to add chemicals, allow the water to settle then to ‘vacuum’ the bottom to maintain good water quality for your enjoyment.
Taxis - #0
Taxis and Limousine are available. Please contact our Hotline Service, for booking and further information.
Telephone Services - #0
Please refer to the Telephone Directory in your suite for country/area codes and instructions or call the Hotel Operator for assistance.A surcharge is levied on all outgoing calls.
Tours - #0
There are many wonderful cultural experiences and sights to see during your stay in Bali. Our Customer Service will be pleased to assist you to plan an itinerary based on your preferences. Open daily between 09.00 am - 05.00 pm.
Television - #0
For television entertainment, please refer to the monthly TV guide in your room.
Transportation - #0
Prime Plaza Suites Sanur - Bali provides complimentary scheduled shuttle service between beach clubs, Sanur Shopping Precinct and the Prime Plaza HotelSanur - Bali.
Please check with the tour desk or call our Hotline Service for scheduled pick-up times. Airport transportation and sight-seeing outings can also be arranged at reasonable rates.
Valet - #0
Valet service is provided by Housekeeping between 09:00 to 19:00 hours. For same day service dry cleaning must be picked up by 09.00 hours.
Voltage
Electrical supply is 220 volt/50 Hz.Electric plug adapters are available from Housekeeping.
Wake-Up Calls - #0
For a personal wake-up call, please contact the Hotel Operator.
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